Family Action Charity Office Building
Problem
Family Action, a charity providing critical support to families, faced severe mobile connectivity issues in their 8,000 sq. ft. multi-storey office building. The glass exterior and insulation materials were significantly blocking mobile signals, leading to
Dropped Calls: Frequent dropped calls, particularly affecting families in urgent need of help.
Signal in Underground Offices: No Two underground offices had no mobile signal at all, severely impacting the staff’s ability to communicate.
Ineffective Existing Booster: The building was using an existing mobile signal booster from a network provider, but it failed to resolve the issues.
Operational Challenges: The charity operates 24/7, especially during the peak Christmas season, making it difficult to schedule and implement solutions without disrupting their services
These issues led to guest complaints, negative reviews, and disrupted business operations, including reduced employee productivity and potential health and safety concerns for both employees and guests.
Solution
To address these issues, Excel Solutions implemented a customised mobile signal boosting system designed to overcome the specific challenges posed by the building’s structure and operational demands. The solution involved:
High-Gain Signal Boosters: Installing high-gain mobile signal boosters to ensure strong coverage throughout the building, including the underground offices.
Strategic Placement of Equipment: Carefully placing the equipment to maintain the building’s aesthetics while ensuring maximum signal penetration.
Minimised Disruption: Working around the charity’s 24/7 operations during the busy Christmas season to install the system without disrupting their essential services.
Results
The installation led to substantial improvements:
Full Signal Coverage:: The entire building, including the previously signal-dead underground offices, now enjoys full bars across all four major mobile network providers.
Increased Connection Call Rates: The charity has seen a significant increase in successful connection call rates, ensuring families in need can reliably reach out for help.
Enhanced Operational Efficiency: Staff productivity and communication have improved, allowing the charity to provide even better support to the families they serve.
Overall Impact
Transform Your Connectivity
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