Leading Luxury Hotel in Surrey
Problem
The Hotel faced significant connectivity issues following Vodafone’s 3G switch-off. Previously reliant on Vodafone’s legacy Spider Cloud Solution, the hotel experienced:
- Poor signal strength (1-2 bars)
- Frequent call drops
- Slow data speeds
Inconsistent connection
These issues led to guest complaints, negative reviews, and disrupted business operations, including reduced employee productivity and potential health and safety concerns for both employees and guests.
Solution
To address these challenges, a bespoke solution was installed, providing comprehensive coverage across the entire hotel. The solution, compliant with 5G standards, ensured excellent coverage for all four major mobile network providers.
Equipment Used:
Signal Booster Model: Nextivity Cel-Fi Quatra 4000
Antennas: Strategically placed external and internal antennas, mindful of the hotel’s aesthetics
Cables and Accessories: Cat 6 cabling, connectors, and splittersservices.
Installation Details
Duration: : 7 days
Process: Conducted by a professional team of engineers trained to work at heights, ensuring minimal disruption to the hotel’s operations and maintaining discretion around guests and staff.
Results
The installation led to significant improvements:
Signal Strength: Increased from 1 bar to 5 bars
Call Quality: No more dropped calls and clearer voice quality
Data Speed: Enhanced download and upload speeds
- Enhanced employee productivity
- Improved client communication
- Increased customer satisfaction
Updated infrastructure to include a 5G compliant solution
The solution had an immediate and significant impact, with all areas of the hotel now enjoying full bars on all four networks for the first time in the hotel’s history. The rapid deployment and discreet installation ensured that the hotel’s aesthetic appeal, including the large 10-meter atrium with a beautiful staircase, remained uncompromised.
Transform Your Connectivity
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